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Thread: Phone Error

  1. #1
    Join Date
    Dec 2009
    Posts
    438

    Default Phone Error

    I went to dial a few local numbers today and got a busy tone but when i tried to call from my Cell it worked fine. One of the numbers was 7065299663
    iVoIP Online
    http://www.ivoiponline.net
    877-208-2049

  2. #2
    Join Date
    Feb 2007
    Location
    Michigan
    Posts
    2,220

    Default Re: Phone Error

    The "Call Reference ID" when going to Call History, then clicking on the number, is what you should send to support.


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  3. #3
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: Phone Error

    Was this on an ATA we sent pre-programmed?

    Did the failed call show up in call logs?
    Last edited by VOIPoTim; 01-13-2010 at 01:37 PM.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  4. #4
    Join Date
    Dec 2009
    Posts
    438

    Default Re: Phone Error

    Yes it is your ATA and i did not check... It gave me a busy signal...
    iVoIP Online
    http://www.ivoiponline.net
    877-208-2049

  5. #5
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: Phone Error

    Go ahead and submit a ticket on it.

    The reason I asked if it was our ATA is that the ATA has to be programmed for local dialing (ours already are) in whats called a "dial plan".

    With our VOIPo-provided ones, we take the area code of the phone number you're calling from and use it. So if you are calling from a 303 number, we'd add a 303 on to the 7 digit number you dialed before sending the call out.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  6. #6
    Join Date
    Dec 2009
    Posts
    438

    Default Re: Phone Error

    Yea it was one of your pre programed ones you sent me it was one of the first ones i purchased. Ill submit a ticket with the link this thread. Also can you check your email i sent you a email about reseller porting...


    Tyler
    iVoIP Online
    http://www.ivoiponline.net
    877-208-2049

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