Quote Originally Posted by uhf View Post

I guess I'm saying that I much preferred the "to be assigned" system rather than the guess if coverage might be available tomorrow/next week system now in place.
I understand that, but in some cases it was a month before carriers had inventory in and we have very hostile people getting impatient waiting for their number. This increases support costs a lot since customers have to contact support and it's not automated.

Pros and cons to all ways and we're open to finding a better way, but if we can't give a definitive timeline for the "unavailable" areas to have new numbers issued, customers get very hostile very quickly.

We've found that most customers see a location isn't available and will order a closeby area rather than waiting.