Outgoing callerid name

**kdonnel** · 03-17-2010 05:48 PM

I just called someone and mine is also still showing Unknown.

**VOIPoTim** · 03-17-2010 05:56 PM

Originally Posted by kdonnel

I just called someone and mine is also still showing Unknown.

Did you have a ticket open? If so, any changes submitted from those take 24-72 hours.

If you didn't have a ticket open, you'll need to e-mail support@voipo.com to pen one so this can be resolved for your account.

**wthart** · 03-17-2010 06:35 PM

Tim-

I reported this problem on 3/4/2010 with ticket # EZI-948180. My caller id name did work; but, I have my been told and verified that it only shows private call. It has been this way for several months.

I am not in a position to see if it is now working; but I will check on Friday.

Should I reopen the this ticket?

Thanks

Tyler

**VOIPoTim** · 03-17-2010 06:51 PM

Originally Posted by wthart

Tim-

I reported this problem on 3/4/2010 with ticket # EZI-948180. My caller id name did work; but, I have my been told and verified that it only shows private call. It has been this way for several months.

I am not in a position to see if it is now working; but I will check on Friday.

Should I reopen the this ticket?

Thanks

Tyler

Yes, go ahead and re-open unless you got a response that it was resolved for you.

**frankd1** · 03-19-2010 01:53 PM

Just curious... any idea on the significant difference in time it takes to propagate CNAM LIDB changes for different providers? Our number with Cost Plus propagated within a day or two, and our number w/ L3 is still waiting (5+ days after the record change).

I'm fine waiting for the L3 # to propagate, but I was curious if it was just a policy difference between carriers (i.e. Cost Plus will upload record changes daily, L3 only does it once a week or two), or if there's some significant difference in their network architectures that allows some to be more nimble than others.

Again, just curious...

**VOIPoTim** · 03-19-2010 02:10 PM

Originally Posted by frankd1

Just curious... any idea on the significant difference in time it takes to propagate CNAM LIDB changes for different providers? Our number with Cost Plus propagated within a day or two, and our number w/ L3 is still waiting (5+ days after the record change).

I'm fine waiting for the L3 # to propagate, but I was curious if it was just a policy difference between carriers (i.e. Cost Plus will upload record changes daily, L3 only does it once a week or two), or if there's some significant difference in their network architectures that allows some to be more nimble than others.

Again, just curious...

It's all up the the provider. Level3 is the most difficult provider in the industry to get to do anything and takes weeks to process simple requests.

That's why we're in the process of moving all numbers away from them when there is a viable alternative. I've never met anyone that likes to deal with them

Within the next 3-6 months we hope to be Level3-free except rural areas where they are the only one with coverage.

**wthart** · 03-19-2010 03:03 PM

Originally Posted by VOIPoTim

Yes, go ahead and re-open unless you got a response that it was resolved for you.

I reopened the ticket yesterday and it appears that the changes have already propagated.

I made a few calls and my outgoing caller id name appears to have returned. I am no longer "private call."

Thanks!

**ellinj** · 03-19-2010 04:35 PM

Originally Posted by wthart

I reopened the ticket yesterday and it appears that the changes have already propagated.

I made a few calls and my outgoing caller id name appears to have returned. I am no longer "private call."

Thanks!

Same here, seems to be working today.