VPanel - Call History not working?

[caseydoug]

A strange thing happened: at about 5:20 p.m. today. I got two calls at my primary number from a cell phone, both of which showed up on my CID, but in both cases, the caller could hear me but I could not hear the caller. I then called the caller back using my add-on line, and the call connected normally.

However, when I went to check the Call History to get a reference number, NONE of the three calls appeared on the history. That is, neither of the two incoming calls nor the one outgoing call appeared.

I have most of the recommended ports forwarded (not all, because I have other VoIP adapters on other ports). I will make sure that all the ports are forwarded that can be forwarded, but I don't understand why the calls did not appear in the history.

Ticket No. HRN-434952

Update: Tried a few more calls, and nothing is showing up in the history.