Can We Request Numbers In One Area or Not?

[VOIPoTim]

know what I am going to keep my reseller account and I am going to try to port in a number to see if it works then I will change my thoughts about this reseller program.

No need to do that. If the area is not listed on the site as covered, we won't port numbers in that area. It definitely won't go through. Sorry.

If the other program you mentioned has coverage in that area, why not just go ahead and move there? It sounds like it may suit your needs better since it has coverage in your area.

[timreichhart]

well it doesn't make any since my residential number transferred over to my reseller account now tell me how that was even possible.

[VOIPoTim]

well it doesn't make any since my residential number transferred over to my reseller account now tell me how that was even possible.

The residential service and reseller service have different coverage areas.

Residential Coverage: http://www.voipo.com/residential.shtml

Reseller Coverage: http://www.voipo.com/reseller-voip.shtml

Since we charge more for the residential service, we're able to offer coverage in more areas for it.

Since the reseller program is all per minute based, we do not offer coverage for it in high-cost areas where the wholesale pricing is too high to be profitable. There's nothing else to absorb the cost, whereas with the residential program, it's planned based so the high cost areas just get averaged out.

[timreichhart]

please tell me how my residential number was transferred over to my reseller account that is what I want to know.

[VOIPoTim]

please tell me how my residential number was transferred over to my reseller account that is what I want to know.

Based on your account history, you orders a residential account. We later "moved" it to the reseller account.

The number was never ordered or ported directly within the reseller account.

Residential Coverage: http://www.voipo.com/residential.shtml

Reseller Coverage: http://www.voipo.com/reseller-voip.shtml

Again, we do not provide reseller services in the ratecenter you're looking for. If you need to offer service there, you will need to find an alternate carrier. We've offered a refund since we don't offer coverage in the areas you need.