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Thread: Faxing

  1. #1
    Join Date
    Jan 2010
    Posts
    9

    Default Faxing

    I may look really stupid here but I added a fax number to my included account yesterday and I am not sure how to send a fax. I went into the number's control panel and then to Features >> Fax but all I get is the number, a box to fill in the email address and a column that says "Fax Total". Before, if I remember right, there was a box to upload a file so you could send but I don't see that anymore

  2. #2
    Join Date
    Feb 2007
    Location
    Michigan
    Posts
    2,220

    Default Re: Faxing

    Never seen FAX implemented while in Beta.
    I suggest a Ticket to Reseller@VOIPo.com


    Using VOIPo services since February 2007
    Beta Tested the VOIPo Reseller Plan.
    A happy VOIPo Residential Customer

    Using VoIP devices since 12-2002
    Companies I've tried
    iConnectHere|Vonage|BroadvoxDirect|Vonage|Packet8| VOIPo
    VOIPo is a keeper!


  3. #3
    Join Date
    Feb 2010
    Posts
    16

    Default Re: Faxing

    Quote Originally Posted by kevinm9876 View Post
    I may look really stupid here but I added a fax number to my included account yesterday and I am not sure how to send a fax. I went into the number's control panel and then to Features >> Fax but all I get is the number, a box to fill in the email address and a column that says "Fax Total". Before, if I remember right, there was a box to upload a file so you could send but I don't see that anymore
    I haven't signed up for the reseller account yet but reading on the reseller area almost at the bottom it states the fax...

    Fax Account - This account type is for receiving faxes. Your customer will be able to specify an e-mail address and when someone sends a fax to the fax number, it will be e-mailed to them as a PDF file. Example Use: Fax to E-Mail Service

  4. #4
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: Faxing

    The reseller fax addon is incoming only. We expect to add outgoing faxing in the future once outgoing faxes are integrated into the reseller billing system. Since reseller is a usage based service, we need to be able to accurately track the outgoing fax minutes for that.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  5. #5
    Join Date
    Jan 2010
    Posts
    9

    Default Re: Faxing

    Ah, ok. Thanks

  6. #6
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: Faxing

    The send fax feature has been added for resellers.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  7. #7

    Exclamation Re: Faxing

    Quote Originally Posted by VOIPoTim View Post
    The send fax feature has been added for resellers.
    How do we use it? I can't see any place to send an outgoing fax in my reseller cp or in the cp of the individual account with a fax number.

  8. #8
    Join Date
    Feb 2007
    Location
    Michigan
    Posts
    2,220

    Default Re: Faxing

    I don't have an account any more, but I bet its a checkbox that you need to enable and save.


    Using VOIPo services since February 2007
    Beta Tested the VOIPo Reseller Plan.
    A happy VOIPo Residential Customer

    Using VoIP devices since 12-2002
    Companies I've tried
    iConnectHere|Vonage|BroadvoxDirect|Vonage|Packet8| VOIPo
    VOIPo is a keeper!


  9. #9

    Default Re: Faxing

    I have enabled and disabled that fax option. But on the fax feature page of the user's login it still doesn't show any outgoing fax functionality.

    Quote Originally Posted by usa2k View Post
    I don't have an account any more, but I bet its a checkbox that you need to enable and save.

  10. #10
    Join Date
    Feb 2007
    Location
    Michigan
    Posts
    2,220

    Default Re: Faxing

    Reseller@voipo.com ticket might get it fixed, or explained.


    Using VOIPo services since February 2007
    Beta Tested the VOIPo Reseller Plan.
    A happy VOIPo Residential Customer

    Using VoIP devices since 12-2002
    Companies I've tried
    iConnectHere|Vonage|BroadvoxDirect|Vonage|Packet8| VOIPo
    VOIPo is a keeper!


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