Reseller charges?

**VOIPoTim** · 07-22-2010 05:25 PM

Right. The only time an outgoing charge would apply to an incoming call is if it's forwarded on to a different phone number off the VOIPo network.

**IBhere** · 07-22-2010 05:27 PM

I believe we are all saying the same thing and it's quite understandable. What might be confusing to some is not knowing if examples given are complete or just one scenario.

For example, an incoming PSTN TF call forwarded to out to a PTSN (cell for example) - two charges, correct?

But if an incoming PSTN TF call gets sent to my primary VOIP number, then we would be charged for the incoming PSTN call only, and not for the TF to SIP, similar to a virtual number ringing on the primary - correct?

I think this is what has been confusing about the in/out - PSTN/SIP visual.

Can I assume my two examples are correct or do I need a beating - LOL . . . But seriously, do those two TF scenario's explain two ways we can be charged a little clearer?

**VOIPoTim** · 07-22-2010 06:00 PM

Right, those are correct.

The key is you're charged for all legs that go on/off the VOIPo network. As long as a leg stays on the VOIPo network you're not charged for that leg.

**IBhere** · 07-22-2010 09:11 PM

Tim / Brandon - Thank you for your help and patience.

**GreenLantern** · 07-26-2010 12:03 PM

Ok, I'm getting it now.

But I'm still not clear on a few details.

1) If I call a VOIPo (or reseller) customer's number, but the call basically stays within the VOIPo network, is it then a free call (no minutes in or out)?

2) If I call a SIP address (directly, not with phone number), but on a competing VOIP service, how is that handled?

**VOIPoBrandon** · 07-26-2010 12:25 PM

1) Call is not billed (when staying on VOIPo's network).

2) A SIP address usage example, would be as follows:

John Smith has phone number "9496805673" under his reseller account.

John sets Incoming calls to this phone number to forward to: sip:SomeSipURI@someHost.com as the "destination".

The incoming leg (call TO 9496805673 would be billed at whatever applicable rate, and then the outbound forwarding leg would be free, because it is a SIP address / URI ).

Let me know if this clears the air, thanks!

**GreenLantern** · 07-26-2010 03:22 PM

Yes, I think free SIP to SIP calling will be a nice selling feature.

**VOIPoTim** · 07-26-2010 09:18 PM

Originally Posted by GreenLantern

Yes, I think free SIP to SIP calling will be a nice selling feature.

Yeah. You can definitely offer that. All SIP calling is billed at $0 to you.

We only bill you when the calls interact with the standard phone network.

**IBhere** · 09-20-2010 05:27 PM

Originally Posted by VOIPoBrandon

Charges Overview:

Incoming Toll Free (Domestic), Outgoing PSTN would be billed at a rate of $0.025 + $0.01/minute = $0.035/minute.

Incoming Toll Free (Canada), Outgoign PSTN would be billed at a rate of $0.06/minute + $0.1/minute = $0.07/minute.

So that goes to show that a call always has two legs (Incoming + Outgoing).

Is it always that Toll Free numbers would have two legs?

I always thought that you could forward a Toll Free number but in most cases, the Toll Free number normally would ring on your primary number same as a virtual number. In both cases, normally Toll Free and Virtual numbers are inbound only as you cannot call out on either.

Therefore, there should only be two legs on Toll Free if you set it up to forward to another number otherwise it should only have one leg - Correct?

**IBhere** · 09-20-2010 05:38 PM

Originally Posted by VOIPoTim

Yeah. You can definitely offer that. All SIP calling is billed at $0 to you.

We only bill you when the calls interact with the standard phone network.

So then Tim, what is your suggestion in setting up customer charges as we won't know ahead of time whether or not if they will be ordering a Toll Free number and have it pointed/forwarder to and outside number or an SIP number on the system?