Updating the ATA's

[IBhere]

Our largest single reseller has over 3100 accounts...

Wow, that is amazing and I am happy for that reseller BUT I've tried advertising and talking to people directly and everyone looks at me like I have two heads. Of course, there are those that were thinking of trying VoIP but because every time they called me or I called them there wasn't a good connection or a call dropped, etc., I lost the business.

I just put in a ticket for multiple problems I am having with the system at my office and hopefully it can get resolved soon. I am having a virtual number problem that has lasted about a month now and still isn't fixed. This has also put a damper on selling VoIP service.

I also have one of my lines, which I just found out only because one of my clients had my email address and notified me, does not accept messages as the mailbox only says "good bye" and then hangs up. They thought I went out of business and I have no idea how long this has been happening.

Hopefully this can be fixed quickly as this has happened in the past.

[VOIPoTim]

Wow, that is amazing and I am happy for that reseller BUT I've tried advertising and talking to people directly and everyone looks at me like I have two heads. Of course, there are those that were thinking of trying VoIP but because every time they called me or I called them there wasn't a good connection or a call dropped, etc., I lost the business.

I just put in a ticket for multiple problems I am having with the system at my office and hopefully it can get resolved soon. I am having a virtual number problem that has lasted about a month now and still isn't fixed. This has also put a damper on selling VoIP service.

I also have one of my lines, which I just found out only because one of my clients had my email address and notified me, does not accept messages as the mailbox only says "good bye" and then hangs up. They thought I went out of business and I have no idea how long this has been happening.

Hopefully this can be fixed quickly as this has happened in the past.

I'm sure Tier II support can resolve it.

Just out of curiosity...Were these newly created accounts in the control panel or have they been moved/transferred from residential/or manually modified by support?

[IBhere]

I was just on the phone with support and all seems to be resolved except for one problem so we are going in a positive direction. Hope to resolve all issues shortly.

Yes, the numbers I have had issues with were originally transferred from Vonage to my VOIPo account and then eventually to my reseller account.