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Thread: Ougoing Toll Free Calls Counting

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  1. #1
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,043

    Default Re: Ougoing Toll Free Calls Counting

    That's actually by design, but we could look at adding an option to exclude them later.

    The limit is designed to account for all calls. Most resellers bill for everything and the free stuff (on net, TF, etc) is extra profit.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  2. #2
    Join Date
    Jul 2010
    Posts
    369

    Default Re: Ougoing Toll Free Calls Counting

    By design? Bummer. Not what I was hoping to hear. I'm likely to lose a customer immediately as a result. And I'm sure this will pop up again. I sure wouldn't pay for an account that charged me to make Toll Free calls, which is in essense what we're doing by counting Toll Free calls against the minute limit.

    Voipo isn't charging resellers, but they are forcing resellers to charge customers for Toll Free calls... by design. Don't like that.

    Toll Free calls need to be excluded from "counting" towards a user's preset calling limit.

    Otherwise, we at least need to set the local call limit using dollar amounts too, rather than minutes, as we did with Intl calling.

    Do we know if International calls are being counted towards the local calling limit?

    thanks!

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