Horrif support

[VOIPoTim]

Sorry about your support delay. I know it's frustrating when you want to help your customer but can't. I'm in that position a lot since I'm not technical.

Once you remove hardware from an account, you can just add it back in for a different one using the MAC address on the hardware page. It won't matter that it was previously assigned to a different account.

It sounds like you called during the last hour we were open which put you in the rush hour for support with lots of people calling before closing time.

With that said, right now due to massive recent growth so hold times are a little higher than usual lately. Our average daytime hold time is about 8 minutes right now.

We're actively working on hiring at least another 10 people as quickly as we can find them to bring hold times back down.

Tickets will typically result in the fastest response for resellers because 90% of the time the phone/chat agent will need to open a ticket with the reseller team because they don't have access to the reseller system while its in BETA/pre-launch.