[quoteI'm interested in clarification on SIP calling. If my customers call each other, I see that it looks like an "in system" call and isn't metered. But what if they dial a number that is a SIP account with a totally different (non-voipo) provider? Is that a metered call? Does the user have to dial a SIP address, or can they just dial the number?

Regarding unlimited channels. Have you run into an actual limitation? I've been able to have several simultaneous logins without any trouble. [/quote]

I was told that calling any number that was on a sip based account would be covered. I thought that was to good to be true and it is. IE clients cant just call a 10 digit number they need to dial the SIP URI. How many end users have a clue what that is and how many end users have the ability to do that most run a locked pap device.

For channels each account can be registered at two consecutive times on different ports ie 5060 and 5061 hence why when a clients device is provisioned line 1 and 2 are the same number different ports.

My understanding of channels stem from asterisk. If I have 10 extensions internally and 1 trunk aka 1 account then when you tell me I have unlimited channels I expect that a client can call into my IVR (digital receptionist) and I can be calling another client at the same time while my partner talks to another client as well. The only restriction should be the inbound call until it is handed off to a extension. That is not so I could not place two outbound calls at the same time with 1 account. That means if you sell to a business that wants to sue a asterisk box each person in that business will need a number. Now I have not tested having multiple virtual numbers to 1 actual account if that will allow multiple outbound call, i have a feeling it will not. I think you will need to have multiple full accounts which adds to mgmt, so you can have multiple trunks that can handle multiple calls. I plan to register my number tonight as two trunks to see if then I can place two outbound calls. Though that still does not fully help business users. I should not be told I have unlimited channels and only be able to place 1 call at a time out bound.

Another IDEA to add to the list.

Correct the support ticket system in the reseller panel I am getting sick of support telling me to send my ticket to the reseller email address. Dont give me a option then to open a ticket in the RESELLER panel then.