adapter shipping time?

[Shimjocky]

Howdy.
Tomorrow it will be a week since I ordered residential service. I just got the email that my adapter will be shipped soon.

Is this much lag time normal? I really want to start using my service so I can cancel my vonage account. At this rate it will be well into my first billed month before I even see the adapter.

[VOIPoTim]

Our normal shipping time is 7-10 days. We ship primary using USPS Priority Mail so it's only 2 days to most areas.

Once you receive the shipping e-mail with tracking number, that means your adapter has gone out and you should have it within 2-3 days.

[Shimjocky]

Thanks for the reply Tim. I will keep an eye out for it.

[isamd]

$185 paid on August 13th, 2011 and no adapters / services received so far. Hope I am not paying for free.
Makkah

[VOIPoTim]

$185 paid on August 13th, 2011 and no adapters / services received so far. Hope I am not paying for free.
Makkah

If it's been that long, contact support@voipo.com. The address is wrong or there's an issue. We normally ship same or next day and it's 2-3 days for delivery from shipping date. We officially say 7-10 to be safe and account for any delays, but it generally is just a few days.

If it's been several weeks, there's an issue so please contact us about it.

[isamd]

Hello Tim,
I just sent email to support. I wanted to get temporary SIP address so, I can keep the phone service ON on the business location. Currently we have no service. Let me know if you can help since you are the CEO.
Support is unable to support this feature.
You should offer some kind of alternative solution in case adapter takes 2 months to arrive.
If it's my home phone then I could live without phone for couple weeks since I have cell phone but this service is for a non-profit organization.
Thanks.
Makkah

[2nd-time]

Howdy.
Tomorrow it will be a week since I ordered residential service. I just got the email that my adapter will be shipped soon.

Is this much lag time normal? I really want to start using my service so I can cancel my vonage account. At this rate it will be well into my first billed month before I even see the adapter.

Here's my experience. I entered my order Monday, near the close of business. The adapter shipped Tuesday and Thursday.

Enjoy!

[ThorsDad]

My experience: I entered my order Thursday night, received an email the adapter had shipped Friday, postman delivered it Monday.