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Thread: Cell Phone Inbound, No voice from you

  1. #1
    Join Date
    Dec 2010
    Posts
    2

    Default Cell Phone Inbound, No voice from you

    Anyone having issues with inbound calls from Sprint and ATT to VOIPO phone? You can hear them when you answer, they can't hear you. Started yesterday.

    You can call outbound to Sprint and ATT cell phones and the call is fine both ways.

  2. #2
    Join Date
    Mar 2009
    Posts
    513

    Default Re: Cell Phone Inbound, No voice from you

    Have you forwarded the usual ports (UDP: 5004-65000) to the VOIPo device?
    Russell

  3. #3
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: Cell Phone Inbound, No voice from you

    Yes, this is likely a port forwarding issue. The fact that it's calls from cellular wouldn't change much, but the audio could be coming from a different media gateway and the router could be blocking that from getting through. If that's the case, the port forwarding will make sure it gets through.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  4. #4

    Default Re: Cell Phone Inbound, No voice from you

    I have the same issue right now, however web support appears to be down and I have been on hold for awhile. The last time I tried to have ports forwarded the guy in support went whoa...!! did you set up all those rules on your router.and I said no. Decided not to mess with anything at that time. I think the actiontec from Verizon must create rules based on what connects through it, such as a xbox..

  5. #5
    Join Date
    Jul 2007
    Location
    Irvine CA
    Posts
    519

    Default Re: Cell Phone Inbound, No voice from you

    Support is online and functional. Feel free to PM me your account username / a phone number to reach you at and I would be happy to interactively look into the issue with you, thanks!

  6. #6

    Default Re: Cell Phone Inbound, No voice from you

    Quote Originally Posted by VOIPoBrandon View Post
    Support is online and functional. Feel free to PM me your account username / a phone number to reach you at and I would be happy to interactively look into the issue with you, thanks!
    Just sent you a pm..thanks

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