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Thread: Customer Service?

  1. #1

    Unhappy Customer Service?

    I have been researching voip services and would like to try VOIPO. However, I have not been able to get through to anyone on the live chat or the sales phone number to ask questions. I've tried 3 times over the last month and have waited as long as 30 minutes on hold. I sent an email after the first unsuccessful attempt and received a response saying my wait time was "unusual." I have always called during the posted business hours.

    Has anyone else had this issue? If I order the service through their website, is this the kind of customer service I can expect?

  2. #2
    Join Date
    Apr 2008
    Location
    Aventura Fl
    Posts
    860

    Default Re: Customer Service?

    Quote Originally Posted by GrandmaKissy View Post
    I have been researching voip services and would like to try VOIPO. However, I have not been able to get through to anyone on the live chat or the sales phone number to ask questions. I've tried 3 times over the last month and have waited as long as 30 minutes on hold. I sent an email after the first unsuccessful attempt and received a response saying my wait time was "unusual." I have always called during the posted business hours.

    Has anyone else had this issue? If I order the service through their website, is this the kind of customer service I can expect?
    I've been around for years and once you get settled there should be clear sailing. I know they are jammed up due to the influx of new customers signing up on the special that came down last week.

  3. #3

    Default Re: Customer Service?

    Thanks! I just got a call from voipo. You must be right about the influx of new customers. The rep said they have been swamped with calls today. Maybe I just picked bad days to call. He answered all my questions and I'm probably going to give it a try. I've never used a voip service so I'm sure hoping it works well.
    Last edited by GrandmaKissy; 03-07-2011 at 06:10 PM. Reason: update

  4. #4
    Join Date
    Aug 2011
    Posts
    4

    Angry Re: Customer Service?

    Quote Originally Posted by GrandmaKissy View Post
    I have been researching voip services and would like to try VOIPO. However, I have not been able to get through to anyone on the live chat or the sales phone number to ask questions. I've tried 3 times over the last month and have waited as long as 30 minutes on hold. I sent an email after the first unsuccessful attempt and received a response saying my wait time was "unusual." I have always called during the posted business hours.

    Has anyone else had this issue? If I order the service through their website, is this the kind of customer service I can expect?
    Far worse for us suckers///////customers. Never upgrade mid-week or later, they've fat-fingered my order, botched my service, turned out the lights and all gone home for the weekend, leaving my 92-year-old great-gran stuck in a hurricane with a phone that won't ring.

  5. #5
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: Customer Service?

    Quote Originally Posted by Devon View Post
    Far worse for us suckers///////customers. Never upgrade mid-week or later, they've fat-fingered my order, botched my service, turned out the lights and all gone home for the weekend, leaving my 92-year-old great-gran stuck in a hurricane with a phone that won't ring.
    Sorry to hear about your issue.

    Our support center is open from 8AM-4PM Pacific Time Mon-Fri which is why you have not received a reply.

    I pulled up your ticket and replied. I fixed the issue so you should be back up and running (but I did not do a test call to verify since it's so late). Please see the ticket and reply because we do need some clarification about how you want the number setup permanently.
    Last edited by VOIPoTim; 08-28-2011 at 03:05 AM.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  6. #6
    Join Date
    Aug 2011
    Posts
    4

    Thumbs up Re: Customer Service?

    Thanks Tim,

    Great-Gran's phone now rings.

    Peace
    --Devon

    PS: You remind me of my own weekend duty CEO days, good show!
    Caller ID is still wrong but that can wait 'til Monday.

  7. #7
    Join Date
    Apr 2010
    Posts
    8

    Default Re: Customer Service?

    Customer service is great. I don't know where or how you heard otherwise but it has never been an issue for me. I will be sticking with VOIPo for awhile!

  8. #8
    Join Date
    Aug 2011
    Posts
    4

    Default Re: Customer Service?

    Quote Originally Posted by Zion21 View Post
    Customer service is great. I don't know where or how you heard otherwise but it has never been an issue for me. I will be sticking with VOIPo for awhile!
    Today I abandoned my customer service call after two hours and twenty minutes moving up from #3 to #1 in the hold queue.

    Peace
    --Devon

  9. #9
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: Customer Service?

    Quote Originally Posted by Devon View Post
    Today I abandoned my customer service call after two hours and twenty minutes moving up from #3 to #1 in the hold queue.

    Peace
    --Devon
    Hi Devon,

    Sorry to hear about your experience.

    Our Support Manager reached out to you in response to your other post. We'd like to try to help figure out why you had a poor experience and see if we can resolve your issues. Please e-mail managers @ voipo.com and a manager will setup a call with you to discuss.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

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