Originally Posted by
VOIPoTim
Well there's definitely a tradeoff in terms of marketing vs how pricing is structured. I'm trying to see if I can find some middle ground. The problem is that our costs to comply with various new initiatives that the government may be require are not factored into pricing if they don't exist today. So it's hard to "include" all of them without being able to tell what's going to happen in the future.
To qualify this, one thing I do not support is changing pricing to accommodate for required changes for customers who are in a prepaid term. I think that's a risk we as a service provider take on if we choose to accept a prepayment. I also feel that if we accept prepayment, we should accept it all at once so there are not additional charges until the term renews unless there are international calls or other usage based services. This is how our billing system has been designed to handle things already.
I have seen a lot of posts with people looking for bottom line pricing though and am trying to find some middle ground.
Any ideas?
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