Results 1 to 10 of 10

Thread: Voice Mail System

  1. #1
    Join Date
    Jul 2010
    Posts
    178

    Default Voice Mail System

    Has anyone been have any problems with the VM system?

    For last month or so, when calling VM the audio has been choppy, and sometimes button response might take 2-3 second to respond. Like one time the audio was so choppy i had to replay the message 3 times to understand it. and another time when i press 7 to delete the message it just kept playing for about 5 second, before deleting.

    This happens on all my VoIPo numbers. All calls from these numbers have crystal clear call quality,all the time. It only happens on VM and is 100% repeatable.

    Thanks

  2. #2
    Join Date
    Jul 2010
    Posts
    358

    Default Re: Voice Mail System

    Quote Originally Posted by chevyman View Post
    Has anyone been have any problems with the VM system?

    For last month or so, when calling VM the audio has been choppy, and sometimes button response might take 2-3 second to respond. Like one time the audio was so choppy i had to replay the message 3 times to understand it. and another time when i press 7 to delete the message it just kept playing for about 5 second, before deleting.

    This happens on all my VoIPo numbers. All calls from these numbers have crystal clear call quality,all the time. It only happens on VM and is 100% repeatable.

    Thanks
    I have experienced that a few times here and there, but it seems to be working fine at this moment. When I experienced it, even the email audio attachment was choppy. So it could have just been the caller's connection (perhaps calling from a cell phone, etc).

    Do some tests... leave yourself a message. First, see if the email attachment sounds good. Then try retrieving by calling in from a cell phone. Finally, try again by calling in from your voipo line. Maybe that will help you determine if it is the voicemail system itself, or if you're having more generalized audio quality issues.

  3. #3
    Join Date
    Feb 2014
    Posts
    4

    Default Re: Voice Mail System

    Did you ever manage to resolve this issue? If so what did you do? I am having the same issue.

    Thanks

  4. #4
    Join Date
    Jul 2010
    Posts
    178

    Default Re: Voice Mail System

    Its been choppy off and on for a while now, i mostly listen to the emailed message which doesn't have that problem. I guess they are over taxing there VM system.

  5. #5
    Join Date
    Feb 2014
    Posts
    4

    Default Re: Voice Mail System

    Ok, thank you. I have had a trouble ticket, but am not getting anywhere. At least now I know I am not crazy. Let me ask you this, do you also experience a choppy incoming ring (so the ring the caller hears on their phone when they call in)?

  6. #6
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,043

    Default Re: Voice Mail System

    Please open a ticket with specific examples/as much detail as possible and our guys will look into it. Please be specific with examples.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  7. #7
    Join Date
    Feb 2014
    Posts
    4

    Default Re: Voice Mail System

    Here is the ticket number:
    [#XWD-283780]: Voicemail Stutter

    Sometimes its better and other times itís a lot worse. I have tried calling the VM system from my SIP line, a landline and my cell phone. The result is the same. Audio cuts in and out. The stutter in the incoming ring (their side not my side) happens all the time, including off landline phones. It makes it sound like a bad cell connection. While in a call service is great, with good voice quality (minor hiccups but I expect that). Only VM and the ring incoming callers hear.

    Thanks

  8. #8
    Join Date
    Feb 2014
    Posts
    4

    Default Re: Voice Mail System

    I should also note that the email VM attachments have no problems. Audio is clear. It seems to be recording data fine, just the prompts.

    For specific examples I can cite a bunch of test calls I have done from various phone numbers, both land line and cell however I would prefer not to post specific phone numbers on an open forum, but rather in my ticket, some of which have already been discussed. I can also call the VM system from my SIP line(s) and have the same results.

  9. #9
    Join Date
    Jul 2011
    Posts
    163

    Default Re: Voice Mail System

    I've been having the same issues with choppy calls when I log into vm. When I call my number and wait for vm to kick in, it sounds fine. Only choppy when I log into vm.

  10. #10
    Join Date
    Jul 2010
    Posts
    358

    Default Re: Voice Mail System

    I haven't bothered to report it, because I get so few voicemails at home. But I've noticed this on my own home account.

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •