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Thread: Both my phone lines are down

  1. #1
    Join Date
    Nov 2013
    Location
    Central NJ
    Posts
    86

    Default Both my phone lines are down

    I have 2 phone lines with Voipo and can not dial out or receive calls on either one. This just happened within the last hour. One line intermittently can dial out but when I tried calling from my mobile phone I just got a fast busy. I tried calling support but was told everyone was busy and to call back later. Online chat is down as well.
    Is this happening to anyone else?

  2. #2
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: Both my phone lines are down

    Yes, we're currently experiencing outages impacting part of our customer base.

    Please see for http://www.twitter.com/voipo updates.
    Last edited by VOIPoTim; 02-12-2014 at 11:57 AM.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  3. #3
    Join Date
    Nov 2013
    Location
    Central NJ
    Posts
    86

    Default Re: Both my phone lines are down

    Thank you Tim.
    With both lines down this is extremely inconvenient.

  4. #4
    Join Date
    Feb 2010
    Posts
    25

    Default Re: Both my phone lines are down

    Part of the customer base...

    I have 2 lines - not working.
    3 others I recommended to voipo - not working

    And worse, incoming calls don't get voicemail, they get 'your call can't be completed, please try again later'.

    The savings are great, and yeah, this is the 1st outage in a (long?) while, but frustrating. They can use cell for outgoing calls, but incoming calls are getting lost - no logging that someone called, no voicemail....

    Hard to defend non-techs that are questioning the beauty of VOIP. Is it wrong to say 'yeah, pay more, get POTS and know it's more reliable?'

  5. #5
    Join Date
    Feb 2010
    Posts
    25

    Default Re: Both my phone lines are down

    That link to voipo.com/twitter just takes us to an info page about the service, not the twitter feed.
    Last edited by babaganoosh; 02-12-2014 at 11:33 AM.

  6. #6
    Join Date
    Nov 2013
    Location
    Central NJ
    Posts
    86

    Default Re: Both my phone lines are down

    I'm in NJ and I see people on Twitter saying they are down in Colorado as well. Must be a huge network hit.

  7. #7
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: Both my phone lines are down

    Everything should be resolved now.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  8. #8
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: Both my phone lines are down

    Quote Originally Posted by babaganoosh View Post
    That link to voipo.com/twitter just takes us to an info page about the service, not the twitter feed.
    Sorry, I mistyped. The correct URL is http://www.twitter.com/voipo and we always post any network issue updates there.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  9. #9
    Join Date
    Nov 2013
    Location
    Central NJ
    Posts
    86

    Default Re: Both my phone lines are down

    I can confirm that both my lines are currently working fine.

    Thank you.

  10. #10
    Join Date
    Apr 2008
    Location
    Aventura Fl
    Posts
    860

    Default Re: Both my phone lines are down

    All is well here, but I am curious..

    I'm pretty positive that I have been in the world of telephony longer than any of you...this doesn't make me smarter, just more experienced.

    Does anyone really think that any service, especially internet related is 100% foolproof. Never will be so. Even back in my POTS days, there were outages and you only heard about them from those that were affected.

    I am truly amazed and pleased with what Tim has accomplished from when this all started. In South Florida, the mighty AT&T has outages quite frequently....both on U-verse--internet and their internet phone service-as does Comcast.
    I know since my friends knowing where I come from, constantly call me to ask about the problems they are having.

    I can't remember the last time VOIPo went down, except for a glitch now and then and remember...there are many routing components in play for all providers.

    No, I don't work for VOIPo but if I were 50 years younger, I sure would apply.

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