Quote Originally Posted by voipinit View Post
The below assumes that your setup is DSL modem ----> ATA ----> router ---->computer

Sounds like you are double NAT'ing. The ATA is a router as well as your ISP modem (if you have DSL and not cable). Preferred method is the set your DSL modem to bridged mode (bridged ethernet setting in most DSL modems). The next best option is to set your ATA in bridged mode, support should be able to help you with that.

Least preferred but may work (depends on your router) - Connect your ATA from the LAN port to a normal port on your router (NOT the WAN port on the router) and reboot everything. Reboot in this order - ISP modem, ATA, router and then computer - waiting a minute in between each device. For your ISP modem, router and ATA it is best to reboot by unplugging and plugging back in, again - in the correct order waiting 1 minute in between.

Hope this helps.
I am having similar issues. My VOIPO phone service is working fine. I am using the Netgear DGND 3700, which is a router and adsl modem combined. As far as I know, you cannot bridge the ethernet setting for the modem. I wound up having to use your second method which you say is the least preferred. I have the ATA WAN output connected to the WAN input of my router. Previously I had tried connecting the WAN from the ATA to the WAN of the router, but the phone service would not work with that set up at all. When I used your second suggested method, and rebooted everything, the ATA works fine to provide phone service. No problems there so far at all.

But the ATA does not show up as a device on the router, or, of course, on my computer, so I cannot fiddle with the settings on it at all.

The way that I understand these things, and I am afraid my understanding is minimal, is that I have the ATA in front of the router. I would like to get it behind the router, and be able to access it and change the settings on it, if need be. If I need to accomplish that, I suppose I could try to connect the ATA directly to my computer to get to its webpage interface. If I did that, for example, disabled its DHCP server, and gave it a fixed IP, could I then hook it downstream to from my router's lan connection, and have the ATA properly function to provide phone service?