We've implemented a new feature (Call Monitoring) to allow for you to listen in on active calls within your PBX.

Some examples this could be used for are: Training, Quality Assurance, etc.

You can utilize this feature by dialing:


Followed by an optional [SIP - EXTENSION], i.e. *4327 - would randomly select next call, or *43272000 - would listen to the active call extension 2000 is currently on.

When you are in monitoring mode you have the following options available to you:

Dial 1 to speak with the callee
Dial 2 to speak with the caller
Dial 3 to engage a three way call with the two parties
Dial 0 to revert to muted
Dial * to select next call

Please test and feel free to reply with any feedback, thanks!