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Thread: Support Tickets are missing from reseller's account

  1. #1
    Join Date
    Jul 2010
    Posts
    178

    Default Support Tickets are missing from reseller's account

    Am I the only one that all old and current Support Tickets are missing from the reseller's account?

  2. #2
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,043

    Default Re: Support Tickets are missing from reseller's account

    Sorry about that. They will be back tomorrow.

    We're doing a helpdesk software upgrade tonight so had to put them under maintenance.

    Over 6 million ticket replies importing now. We'll re-enable the view/submit from vPanel tomorrow.

    You can always e-mail support@voipo.com to submit new ones (they'll be held and released after the update is complete).
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  3. #3
    Join Date
    Jul 2010
    Posts
    178

    Default Re: Support Tickets are missing from reseller's account

    Quote Originally Posted by VOIPoTim View Post
    Sorry about that. They will be back tomorrow.

    We're doing a helpdesk software upgrade tonight so had to put them under maintenance.

    Over 6 million ticket replies importing now. We'll re-enable the view/submit from vPanel tomorrow.

    You can always e-mail support@voipo.com to submit new ones (they'll be held and released after the update is complete).
    Tim

    It's too bad you guys don't allow resellers' to do support tickets in this reseller forums. It would help other resellers with like problems to learn more and be able to fix there own problems too. And you could always have the more private issues kept in the support ticket system. All you would have to do is have a few of your support guys keep an eye on this forum to answer questions as they come up.

    thanks

  4. #4
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,043

    Default Re: Support Tickets are missing from reseller's account

    Quote Originally Posted by chevyman View Post
    Tim

    It's too bad you guys don't allow resellers' to do support tickets in this reseller forums. It would help other resellers with like problems to learn more and be able to fix there own problems too. And you could always have the more private issues kept in the support ticket system. All you would have to do is have a few of your support guys keep an eye on this forum to answer questions as they come up.

    thanks
    We get so many tickets that it would just be too hard to track. We need the ticket system to keep things organized/tracked.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  5. #5
    Join Date
    Nov 2011
    Location
    Joliet, IL
    Posts
    20

    Default Re: Support Tickets are missing from reseller's account

    And I though I was going crazy, they were gone one minute, then back the next, but then the one I entered was gone, but it was resolved!

    Support Team keep up the good work!
    Joe Siepka

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