Page 2 of 2 FirstFirst 12
Results 11 to 16 of 16

Thread: Question about bad routes and "route treatments"

  1. #11
    Join Date
    Jul 2010
    Posts
    358

    Default Re: Question about bad routes and "route treatments"

    Hi Tim,

    I am sending you a list of support tickets, where a route treatment was required.

    Thanks for looking into this!

  2. #12
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: Question about bad routes and "route treatments"

    Quote Originally Posted by GreenLantern View Post
    Hi Tim,

    I am sending you a list of support tickets, where a route treatment was required.

    Thanks for looking into this!
    Ok sounds good. If we can narrow it down to a specific carrier, we could remove them from routing.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  3. #13
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: Question about bad routes and "route treatments"

    Quote Originally Posted by VOIPoTim View Post
    Ok sounds good. If we can narrow it down to a specific carrier, we could remove them from routing.
    Thanks to the samples a few of you e-mailed, we did narrow it down some. It looks like the bulk of the reported failed calls were going to a specific carrier so we've removed that carrier completely from our mix (we use a few dozen of them) for the time being until we review it further.

    There will always be some re-routing required occasionally with VoIP due to the nature of the technology, but in this case it does look like there was an abnormally high failure rate with that particular carrier so hopefully removing them resolves this for those of you that were having issues.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  4. #14
    Join Date
    Nov 2013
    Location
    Central NJ
    Posts
    86

    Default Re: Question about bad routes and "route treatments"

    Thank you Tim.

    Hopefully this fixes the problem (although I don't expect 100% results).

    I appreciate your looking into this.

  5. #15
    Join Date
    Jul 2010
    Posts
    358

    Default Re: Question about bad routes and "route treatments"

    Outstanding!

    We'll be sure to report any further issues, but hopefully this will eliminate the majority of outbound routing problems.

    Thanks!

  6. #16
    Join Date
    Jul 2010
    Posts
    358

    Default Re: Question about bad routes and "route treatments"

    Lately, I've had some tickets resolved by voipo setting up a "packet filter" on the user's account.

    That's a new one, but it seems to have worked for the few accounts that were affected.

    Might be something to ask about if you are troubleshooting with voipo support.

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •