I've been a customer for nearly two years now and I never seem to get any traction with my support tickets.

The most frustrating one I'm working through currently is choppy/garbled calls. I've triple checked configuration settings, done speed tests, tested with different phones, flashed the Grandstream unit and it all leads to no where. That is, my tickets go answered for LONG periods of time until I reopen them months later and start all over again. Never once has the idea of trying new hardware been suggested. I just frustrates me to no end.

Has anyone else had these experiences?