VOIPO Down? 11_7_2011

**ai2000** · 11-07-2011 12:06 PM

No phone service since 8am this morning (4 hours) and customer service is offline (both chat and phones) due to 'large # of calls".

Anyone know what's going on with our fearless carrier?

**rjbasye** · 11-07-2011 12:31 PM

I can't access the call log tab. It says failure to construct timezone link and when you click on it, It says not authorized to view this page.

**DaveH** · 11-07-2011 12:54 PM

I can't access the call log: Exception Caught: DateTimeZone::__construct() [datetimezone.--construct]: Unknown or bad timezone (-05:00)

But, my calls are coming in and going out.

Dave.

**VOIPoTim** · 11-07-2011 12:58 PM

No issues that we're aware of.

Please open a ticket with where you're seeing this. Since the error is "Bad Timezone" it sounds like it could be related to DST and it didn't properly update on some accounts (preventing call logs from displaying) or something along those lines.

**VOIPoBrandon** · 11-07-2011 01:03 PM

Call History / Timezone should reflect properly now - please let us know if otherwise, thanks!

**msp** · 11-07-2011 01:45 PM

I can call out but the people I call can't hear me. Just submitted a ticket.

**rcc344** · 11-07-2011 02:15 PM

Same issue with incoming. Randomly works fine, receives reorder tone (fast busy) and caller continues to hear rings, or no incoming voice and caller can hear me. Had CS re-provision my HT502, but still the same issue

**VOIPoTim** · 11-07-2011 02:22 PM

Originally Posted by rcc344

Same issue with incoming. Randomly works fine, receives reorder tone (fast busy) and caller continues to hear rings, or no incoming voice and caller can hear me. Had CS re-provision my HT502, but still the same issue

Please continue to work with support.

There are many ISPs having issues today though due to Level3 outages throughout North America so it could be your ISP having issues, but there are no issues on our end at this time.

99% of the time no audio is related to routers and is resolved by setting up port forwarding on your router. Support can help you do this.

**ai2000** · 11-07-2011 03:29 PM

Originally Posted by VOIPoTim

Please continue to work with support.

There are many ISPs having issues today though due to Level3 outages throughout North America so it could be your ISP having issues, but there are no issues on our end at this time.

99% of the time no audio is related to routers and is resolved by setting up port forwarding on your router. Support can help you do this.

why was dialing 800# and chat defaulted to 'we are not available'?

**burris** · 11-07-2011 04:07 PM

I'm in South Florida and have had no problems today....in or out..

I think Tim explained that a major carrier was having outages throughout the country, so this may be your problem..
Nothing VOIPo can do about that. Their support numbers work from here..