Lots of dropped calls, Loss of Registration issues

**tritch** · 01-11-2012 01:09 PM

I've been having a lot of dropped calls/dead air/phone not ringing after dialing issues starting yesterday. Today it's getting worse with random loss of registrations. My father and I both have Voipo and were seeing the same issues. I've never seen this degradation in service in over 2+ years of service. The problem seems to be most definitely on Voipo's side as I have isolated my network as not being the cause. All types of calls are affected including incoming, outgoing and Voipo to Voipo calls. Anyone else seeing these problems especially today?

**VOIPoTim** · 01-11-2012 01:54 PM

Support is the lowest today that it's been in a month so I don't think there are any issues on our end.

I'd recommend contacting us so a technician can help you troubleshoot.

**vicious november** · 01-11-2012 09:00 PM

Same issue. Within the last 4-5 weeks I've had more dropped/dead air incoming calls than I ever had in the last 12 months I've had the service. I used to work for my cable company and I know my connection is healthy. I've configured 3 different routers of mine thinking my equipment was molesting the SIP/RTP traffic...

**VOIPoTim** · 01-11-2012 11:59 PM

If you have issues, e-mail support@voipo.com with details and we'll be happy to help. If possible, include an example call so we can look it up in our logs.

**tritch** · 01-13-2012 12:21 AM

Originally Posted by vicious november

Same issue. Within the last 4-5 weeks I've had more dropped/dead air incoming calls than I ever had in the last 12 months I've had the service. I used to work for my cable company and I know my connection is healthy. I've configured 3 different routers of mine thinking my equipment was molesting the SIP/RTP traffic...

Exactly. I've had the same setup for almost 3 years w/ no issues then suddenly lots of dropped/dead air calls on Wednesday and a few last week. No ISP problems w/ only 19ms latency to sip-central01. I reset the ATA and my router multiple times to no avail. All of the required UDP ports were already forwarded. About 50% of my calls on Wednesday were affected including Voipo to Voipo calls. Last week, I had 3 consecutive incoming cell phones calls that went to dead air when answered. It was only on the 4th try did it answer correctly. I opened a support ticket on this issue and they couldn't see anything wrong. Very strange things going on recently.......

Originally Posted by VOIPoTim

Support is the lowest today that it's been in a month so I don't think there are any issues on our end. I'd recommend contacting us so a technician can help you troubleshoot.

Tim,

I did not open a support ticket because I'm 99% sure the problem was not on my side. Calls seem to be okay today, but will open a ticket if the issue resumes again. It may have something to do with what the poster "patoka" said below in another thread about networklayer/softlayer having dropouts. Hopefully their issues are being looked at or have been resolved already.

Originally Posted by patoka

I understand that there are 3rd parties involved with voip, some of the network tests I've run for support show dropouts in the middle of networklayer.com's routers.

**christcorp** · 01-15-2012 09:50 PM

I've noticed the same thing the last few days. Phone rings; answer it; dead air. My daughter, who is one of the ones calling in, said it rang a couple of times and then dead air on her side. (Probably about the time I picked up the phone). Outgoing calls are fine. Internet on my end is pretty stable. 20-30ms; 25-30mb down; 5mb up. I've rebooted my adapter. We'll see what happens. mike.....

**burris** · 01-16-2012 04:02 AM

We've been experiencing a bit of this also...but on some of those calls, if we remain on the line for an extra moment and the caller does as well, it seems to connect after a few extra seconds. Sounds strange but these kinds of things are hard to diagnose.

**VOIPoBrandon** · 01-17-2012 03:53 PM

Hello,

Can you guys select a few examples of verified problematic calls from each of your call history / account. Please provide "Call Reference ID" for each call that this audio event occurred on (via PM). This will allow for me to compile a list of data and search for any potential patterns as far as what you guys are experiencing. You can find the Call Reference ID in your VPanel / Call History by clicking on the applicable "Call From" or "Call To" phone number for the problematic call. Look forward to hearing back from you. Thanks!

**VOIPoBrandon** · 01-19-2012 02:09 AM

So far I've only received some call samples from a single person - so please do not forget to send me a message if you are experiencing dropped calls so we can further look into any potential root issues that you may be experiencing. Thanks!

**bretski** · 01-19-2012 10:43 AM

Brandon,

My wife told me that she had a lot of problems with outbound calls yesterday. I forgot to open a ticket until just now, but did so a few moments ago (MCH-246217). For the record, I've had to open two tickets in as many weeks now for call connection issues, after a looooooooooong period of basically trouble-free service.

I'll PM you a call reference now. For whatever reason, only one call actually logged yesterday (my wife said she made about 5-6 call attempts).

-Bret