Figured I'd chime in - after 2+ years of near flawless service, I am having (and been having for the last couple weeks) the exact problems described in this thread. Today, for example, I tried to place a call and it was dead air after dialing the number. I gave up and hung up the phone and called the person I was trying to reach on my cell phone. ~20 seconds into the call, their other phone (the one I tried to call on the VOIPo line) starting ringing and the person told me my home phone was calling. So I picked up the phone and sure enough it was ringing. This should not happen. There is obviously a delay and obviously a queue, and once in the queue the phone is going to complete the call whether or not you are still on the line or not. This is NOT an ISP problem, this is NOT a router problem, this is NOT an ATA problem so what's left? A capacity problem? or some other problem NOT on the customers end. The problem is sporadic but happens often enough that it's a nuisance.