Can not hear caller or reveiver

[rcisyr]

I can not hear incomming caller on all my 4 small business lines or when calling out, the receiving party can not hear us when calling out.

We are in Syracuse, NY and have Verizon FIOS 25mb/25mb service. The Internet speed test shows more then 25mb download and 17mb upload.

Problem started this morning. Reset ATAs and Router 3-4 times.

Also my home service with Voipo does same thing.

Customer support not available 24/7 so it is hard to get things straightened out quick enough nor email support are quick to respond.

Please help.

Thanks.

Note: Is service outages happens too often with Voipo. We started service since March 25th 2012.

[rjefmiller]

Having the same issue using Comcast connection in Maryland...

[mai]

Having same issues here too. Incoming calls will ring but caller cannot hear me when I answer. Ended up forwarding calls to my cell & hoping this works...

[rcisyr]

Finally got all lines working after calling Tech support. He had to move the ATA's configs to East Coast servers, he also did test calls on all 4 lines while i was on hoald and all lines were sounded perfect.

Hope it works for you guys soon.

[djrobx]

I'm having this problem today as well. I'm on the west coast.

[mr19]

we have had this problem intermittently today, in chicago.