Call waiting not working

**mthoman82** · 05-06-2012 12:40 PM

I just switched over from vonage and have been having some issues with this service already. I've been able to resolve most myself but found out today that my call waiting is not working. If I'm on the phone and someone calls me they go directly to voicemail, it doesn't even ring on their end nor beep on mine. Any suggestions on how to fix this?

**OregonVoIP** · 05-06-2012 09:05 PM

have you made sure your feature is enabled in the Control Panel?

**mthoman82** · 05-06-2012 09:31 PM

What would it say under the features because I don't see anything regarding call waiting in my features.

**OregonVoIP** · 05-06-2012 10:38 PM

i see that you are correct in the panel.... submit a support ticket should fix it.

**mthoman82** · 05-07-2012 07:41 AM

When I click on support it doesn't do anything. I've tried that for a couple days now.I don't get an option to create a service ticket. I'll try again and see if it does anything.

**ymhee_bcex** · 05-07-2012 08:44 AM

Originally Posted by mthoman82

When I click on support it doesn't do anything. I've tried that for a couple days now.I don't get an option to create a service ticket. I'll try again and see if it does anything.

Sending an email to support@voipo.com would do it... Also, they are on Live Chat most of the time

**VOIPoChristopher** · 05-16-2012 03:38 PM

Originally Posted by mthoman82

When I click on support it doesn't do anything. I've tried that for a couple days now.I don't get an option to create a service ticket. I'll try again and see if it does anything.

If you are still having issues contacting support or creating a ticket PM me and we'll see what's going on.