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Thread: Gigaset C610A IP - showing registration failed

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  1. #1
    Join Date
    May 2012
    Posts
    8

    Default Gigaset C610A IP - showing registration failed

    I used the username and password provided in the BYOD tab.

    Here are the configuration values I used

    Authentication name: BYOD Username
    Authentication password: BYOD Password
    Username: BYOD Username
    Displayname: BYOD Username

    Domain voipwelcome.com
    Proxy server address: sip.voipwelcome.com
    Proxy server port: 5060
    Registration server: I have tried blank and sip.voipwelcome.com
    Registration server port: 5060
    Registration refresh time: 180 seconds
    Stun: Disabled

    The C610A is setup as the DMZ.

    I have the Voipo provided adapter connected and active.

    I installed Sipdroid and it works fine with the BYOD Username, password and server.

    I would appreciate any advice on how to get my C610A working.

    Thanks

  2. #2
    Join Date
    May 2012
    Posts
    8

    Default Re: Gigaset C610A IP - showing registration failed

    I based my initial attempt to get it working on this thread http://forums.voipo.com/showthread.p...ss-phone-setup

  3. #3

    Default Re: Gigaset C610A IP - showing registration failed

    make your STUN: zeus.voipwelcome.com

    should fix it.

  4. #4
    Join Date
    May 2012
    Posts
    8

    Default Re: Gigaset C610A IP - showing registration failed

    Quote Originally Posted by OregonVoIP View Post
    make your STUN: zeus.voipwelcome.com

    should fix it.
    Unfortunately enabling STUN did not fix it.

    These are the configuration settings


  5. #5
    Join Date
    Feb 2007
    Posts
    21

    Default Re: Gigaset C610A IP - showing registration failed

    Every time I have added a new device with voipo, I have always needed the original ATA to register at least once. This must be a security feature that whenever it sees a new device ID that it requires that the voipo ATA to register to allow BYOD access.

  6. #6
    Join Date
    May 2012
    Posts
    8

    Default Re: Gigaset C610A IP - showing registration failed

    Quote Originally Posted by biomesh View Post
    Every time I have added a new device with voipo, I have always needed the original ATA to register at least once. This must be a security feature that whenever it sees a new device ID that it requires that the voipo ATA to register to allow BYOD access.
    The original ATA is active. I could not get BYOD credentials until it had registered.

    Thanks

  7. #7
    Join Date
    Feb 2007
    Posts
    21

    Default Re: Gigaset C610A IP - showing registration failed

    Have you verified that all of the TCP/IP settings are correct? If the DNS server isn't correct, then it won't be able to resolve the server names.

  8. #8
    Join Date
    May 2012
    Posts
    8

    Default Re: Gigaset C610A IP - showing registration failed

    Quote Originally Posted by biomesh View Post
    Have you verified that all of the TCP/IP settings are correct? If the DNS server isn't correct, then it won't be able to resolve the server names.
    Good suggestion. The DHCP provided DNS is working for everything else on my network. And the phone was able to call home and uprade itself. To double check I replaced the URLs with IP addressed. Unfortunately it still shows registration failed.

    Thanks for the suggestion.

  9. #9

    Default Re: Gigaset C610A IP - showing registration failed

    if you are behind any type of firewall you need to disable all NAT.. just an FYI

  10. #10
    Join Date
    May 2012
    Posts
    8

    Default Re: Gigaset C610A IP - showing registration failed

    After a call with tech support it has been working for a few weeks (Thanks Voipo).

    The solution was to only enter data in the Authentication Name, Authentication Password, Username, Domain (sip.voipwelcome.com), Proxy server port (5061) and Registration server port(5061), Registration refresh time (180) fields.

    I am using two VoiPo lines with the phones. The calls are incedibly clear. I am really enjoying the phones and service.

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