Outbound calls don't complete and give a fast busy.

**Mike_TV** · 03-27-2016 08:02 AM

Anyone else having an issue making or receiving calls this morning?

**bwyatt** · 03-27-2016 08:17 AM

Yes. Same thing here.

**Mike_TV** · 03-27-2016 08:22 AM

I would add that inbound calls fail to complete as well.

**bwyatt** · 03-27-2016 09:30 AM

Same here. I have 4 devices and 7 lines. Everything is out. Normally I get an automated confirmation when I submit a ticket. Not even getting that this morning.

**bwyatt** · 03-27-2016 09:53 AM

Apparently VOIPO no longer uses this forum to update those who use their service. I found this from VOIPO posted on Twitter 35 minutes ago:

Portions of our network are experiencing intermittent issues this morning. We are working to resolve.

The failover is not even working for me. I'm completely dead in the water here.

**GreenLantern** · 03-27-2016 10:16 AM

Yes, everything is dead at the moment.

I've been reporting this issue recently on a few specific accounts. It seems to have started a couple of months ago, and was hard to pin down what was causing it.

But today it is the whole network. So hopefully when they fix it, they'll fix the sporadic issues as well.

**Mike_TV** · 03-27-2016 11:36 AM

It's now working normally for me. Both inbound and outbound calls complete.

**VOIPoTim** · 03-27-2016 02:14 PM

We had a hardware failure earlier this morning that was causing issues for some customers this morning. It has been resolved.

Sorry for the inconvenience.

**MisterEd** · 04-01-2016 12:55 AM

Originally Posted by VOIPoTim

We had a hardware failure earlier this morning that was causing issues for some customers this morning. It has been resolved. Sorry for the inconvenience.

Why not also post in this (your own support forum) as well as TWITTER when there is an issue? Doesn't make a lot of sense not to and really shouldn't take more that 30 seconds to do. Personally I have no desire to use TWITTER or FACEBOOK but that is another issue.

**VOIPoTim** · 04-01-2016 08:40 PM

Originally Posted by MisterEd

Why not also post in this (your own support forum) as well as TWITTER when there is an issue? Doesn't make a lot of sense not to and really shouldn't take more that 30 seconds to do. Personally I have no desire to use TWITTER or FACEBOOK but that is another issue.

I'll talk to our team about posting more here to see if we can start posting about outages here as well.Only a small % of our customers use this forum so we don't typically post outage info here. Twitter is also a third-party platform so it's less likely to be impacted since it's not hosted in the same datacenters we use in case there is a major outage.