You're about to loose me. There's this service called cellular, so I don't "need" a landline. I've tried. I've been patient, but I keep getting the same dumb questions over and over. I'm a systems engineer by trade. Stated this at the beginning to try to head off the "did you unplug it" questions but I'm at the end and my patients has expired. There is one chance and if this ticket is not resolved properly as it should have been by the 2nd or third exchange, I'm done. Your company will have lost another one to cellular.