Cancellation = Replacement fee??

[melvytx]

The ticket number is IJC-797035. I reported this incident nearly two weeks ago. In case you do not know, Texas was experiencing a severe drought up until two days ago (http://www.weather.com/weather/monthly/75048). My house was not hit by lightening during this drought I can assure you. Please feel free to look at my history of device replacement as I am certainly not a customer requesting a new device on a frequent basis as you stated previously. I will say this is my 2nd device as less than six months into my service in 2009, the adapter I had was frequently dropping calls (important note...I was NOT using house wiring). After the back and forth, I have decided to take my business elsewhere especially after receiving another email from the supervisor this morning explaining I will be charged if my returned equipment is received DOA. Thanks but no thanks.

[redoneusa]

In fairness to VoiPo the way they do business is no different to any other provider. Good luck with your new service.

[ymhee_bcex]

In fairness to VoiPo the way they do business is no different to any other provider. Good luck with your new service.

Be careful when you say "any other provider". When I cancelled service with VoicePulse, the guy said that since it was over two years, I don't need to send the adapter back. They are not sending such adapters to new customers, so there is no point to request return "just because"...

[JacobsLive]

Be careful when you say "any other provider". When I cancelled service with VoicePulse, the guy said that since it was over two years, I don't need to send the adapter back. They are not sending such adapters to new customers, so there is no point to request return "just because"...

Hey ymhee_bcex don't I know you from somewhere else? :P
With my last provider I got their branded adapter from store and it came free after MIR. After I canceled the service, they did not ask me to return the device. Though, if they ask, I will gladly return it as it is locked (with mac address) to their server/service only.