I have been with Voipo for over 3 years. Last week, my adapter (model HT502) stopped working. I have no dial tone and cannot make/receive calls. I was issued a ticket two days ago. After not getting a response yesterday, I called support. The representative determined my box was no longer working and told me I had to pay a replacement fee. I told him no way I was paying a replacement fee and demanded my service be cancelled. The rep then explained that even if I cancelled I would still have to pay a replacement fee. I was livid. The rep then went to get a supervisor. I waited over 10 minutes and never spoke with a supervisor. The rep told me that his supervisor said he was very busy and that he would respond directly to my ticket. Again, two days later, no response. I have never heard of a company asking for a replacement fee although a customer is cancelling. I have also never heard of a supervisor being too busy to talk and never responding. Anyone mind shedding some light on this?