The ticket number is IJC-797035. I reported this incident nearly two weeks ago. In case you do not know, Texas was experiencing a severe drought up until two days ago (http://www.weather.com/weather/monthly/75048). My house was not hit by lightening during this drought I can assure you. Please feel free to look at my history of device replacement as I am certainly not a customer requesting a new device on a frequent basis as you stated previously. I will say this is my 2nd device as less than six months into my service in 2009, the adapter I had was frequently dropping calls (important note...I was NOT using house wiring). After the back and forth, I have decided to take my business elsewhere especially after receiving another email from the supervisor this morning explaining I will be charged if my returned equipment is received DOA. Thanks but no thanks.