"Charlie Tester"

[christcorp]

Tim; had a thought. Was wondering if you had a "How To" established yet for all the "NEW CUSTOMERS" that will be coming over to VoipO when you open to the public. The reason I ask is because some of us who have ported our permanent line to VoipO could have our WIVES/HUSBANDS/SIGNIFICANT OTHER look at the "Instructions - How To" and figure out how the features work, and they could give us THEIR ASSESSMENT of the instructions. We'll know if they need to be reworded or changed for the average customer coming aboard. (The Alpha/Beta testers are too technically knowledgeable and too close to testing to be objective in what is "Easy" or "Hard" to understand.

For instance; today my wife was talking to her best friend from Albuquerque. She talked for about 30 minutes. (She never talks that long believe it or not). I asked her how the call quality was. She said it sounded better than the packet8 line EVER DID. OK, I was pumped. Then came the infamous "BUT". She said that while they were talking, she could hear the phone "RINGING". I said, what do you mean ringing? She said, like when you call someone and the phone rings until they pick it up. I told her if she heard 2 beeps then the ringing, it was "CALL WAITING". She said, it was. She asked me how to answer the second call because she was still able to talk to the first person. I said; I guess you hit flash or the hook switch. (To be honest, I haven't tried). She asked; how do I get back to the first caller? I said, I guess you hit flash again. Again, I don't know. Never tried it.

That's when she asked me; WHAT ELSE CAN THIS THING DO. It passed the WAF test with the call quality. She said it was the BEST phone call quality she's had at home in 4 years. (Nothing wrong with the old Packet8; just that this is MUCH BETTER). So now, she wants to know what all the other features are that you can do from the phone. (She's not too interested in all the Vpanel stuff). She wants to know about call waiting, 3 way calling, call forwarding, etc... All the common features people do PER CALL and FROM THE PHONE. I know she would love to try out the instructions or whatever and give her feedback. Any thoughts Later... Mike...