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Thread: Activation Wizard

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  1. #1
    Join Date
    Feb 2007
    Posts
    801

    Default Re: Activation Wizard

    Definitely a good idea. If you're targeting people who are new to VoIP, you want the setup to be painless. "Plug the box in to your internet connection, plug your phones into the box, and run the initial setup/activation in your user portal/vPanel."

    I'd go one slight step further in suggesting that the default values in the activation wizard be the most popular choices or dependent on the user's service address, as appropriate. In particular, the default time zone should be based on the service address. Other defaults would be by 'popular demand' such as number of lines per page for call records, etc. You should also make it clear how importan the user's "PIN" is, as it's needed for a vPanel password reset.

  2. #2
    Join Date
    Feb 2007
    Location
    Michigan
    Posts
    2,220

    Default Re: Activation Wizard

    I would suggest titling the main page "Welcome to the vPanel Checklist".
    • A guided review of important settings.

    You could make the opening page show these settings at a glance.
    Clicking on one of the settings could take you to that setup screen.

    • Add a "Guide Me" button to walk you through the settings with detailed comments.

    Make the VOIPo logo take you back to that welcome screen (As it does now.)
    Plus, put an extra home link to the right of "logout" because the Logo is not obvious.


    Using VOIPo services since February 2007
    Beta Tested the VOIPo Reseller Plan.
    A happy VOIPo Residential Customer

    Using VoIP devices since 12-2002
    Companies I've tried
    iConnectHere|Vonage|BroadvoxDirect|Vonage|Packet8| VOIPo
    VOIPo is a keeper!


  3. #3
    Join Date
    Feb 2007
    Location
    IL
    Posts
    171

    Default Re: Activation Wizard

    Sounds like an excellent must have. It will also server both the current and the future Voipo users. As other mentioned it will save a lot of support calls to get things fixed. Also a guide or help page with some example will also do so the users will know who to update the necessary fields. my 2 cents..
    It will also be a good idea to setup it up now and let us test it before opening to general public

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