I also signed up with HG, but with a regular hosting account, not a reseller account. I used to have my site hosted by godaddy, and there were a few gripes I had: Two primary ones--I didn't like GD's control panel as much as cPanel, and their webmail service was flaky. It often timed out on me or took forever to load screens, even using the 'lite' version.

To be fair, I didn't give GD a chance to rectify the problems (didn't report the email issue, and figured they wouldn't change to cPanel)... Unfortunately, I've taken my sweet time to get my site up and running on HG--I had to switch to a new CMS, because I was using Windows hosting at GD. I've liked the service and found it to handle my needs so far (do like Fantastico), probably won't use most of the scripts that are available, though.

I'm one of those customers who justifies over-selling. Even after my site goes live, it won't get much traffic or use much space.

As for customer support, the few times I've had inquiries (switching over domain name, etc--took some hand-holding), responses have been prompt and professional.

I'd definitely recommend HG.