Incoming Caller ID

[tritch]

Yes, it looks like the main Caller ID name fix did break the "custom" name in contacts. Our developers have a fix for this in place now and it should be pushed out later today or tomorrow. They're just finalizing testing. Sorry for the inconvenience.

Thanks Tim. The feature is working again...much appreciated.

[andrew]

Now most inbound calls don't show a name at all in the VPanel.

[RingyDingyDave]

Now most inbound calls don't show a name at all in the VPanel.

FWIW, I am seeing the same thing, in both VPanel and the CallerID on my phone. Incoming calls that used to show a name now show only the number.

[tritch]

Everyone else still seeing this issue starting a few months ago?

The proper CNAM is not coming through to the phone, but showing up OK in vPanel call history.

I received 2 spam calls this morning as shown below....

vPanel shows:

Caller ID: 2812058935
CNAM: TOMBALL TX

Caller ID: 5714444350
CNAM: ARLINGTON VA

Phone shows:

Caller ID: 2812058935
CNAM: 2812058935

Caller ID: 5714444350
CNAM: 5714444350

The correct CNAM is not being delivered to the phone anymore.

UPDATE: My fault. It seems Voipo made a protocol change to their SIP INVITE "Caller ID Header" to support PAI (P-asserted Identity) protocol. I reconfigured my device to support both Caller ID header "PAI" and "FROM" protocols and the CNAM is coming through properly now.