Sporadic Failover Calls in the past couple of months

[VOIPoTim]

We had a hardware failure earlier this morning that was causing issues for some customers this morning. It has been resolved.

[tritch]

Resellers....just curious to see if this issue has gone away.

I'm not a reseller, but I've been trying to resolve this same issue for my dad on BYOD. For whatever reason, random incoming calls seem to go straight to failover when absolutely nothing seems to be wrong with his network or equipment. (ATA registered, Cable ISP is up). This has been happening a lot over the past month with no obvious explanation. I've had him change his ATA registration back and forth between sip.voipwelcome and sip7.voipwelcome with no improvement. He's cable ISP is Fidelity Communications which doesn't seem to have a large footprint, so I'm wondering if there's some routing issues going on between Voipo's Sip servers and his house. I'm going to have him try swapping out his ATA next. Currently, his ATA is temporarily in front of the router with no help either.

Has this issue occurred lately with your clients? If so, what has been your solution.....Thanks!