Newbie with Touch Tone issues

[ram1220]

Maybe that's my issue also. I was given the Linksys and I'm having the exact problem again this month. They fix it on their end. But the next month the problem returns. This month I just got so fed up with it I have ask for my account to be canceled. There are other VOIP providers out there that actually work as advertised. The worst part of the whole thing is having to convince tech support every month that the problem is on their end. Once I finally get someone to listen to me they make an adjustment and things work again. But I refuse to go the finger pointing route again this month. Good luck.

[MarkTomlinson]

That's interesting. My problems were also with the Linksys RT31P2. The problem was intermittent and eventually went away after Customer Support and I worked on it for a while. But a few months later I had the Linksys replaced with the Grandstream for other reasons. I'm wondering if the problem never returned simply because I got rid of the old Linksys.

[Tooth]

I have the Grandstream ht-502 and ran into this problem during a conference call today. I submitted a support ticket and, in less than 10 minutes, I received an email response stating that the DTMF (touch tone) settings on my ATA had been changed. Hopefully this fixes my problem.

Thanks to Eric H at VoipO support for your prompt response!