vPanel Feedback/Suggestions

[dlangley]

In the call history can we get some call totals? We have a 3000 minute a month soft cap which isnt a big deal but it would be a good thing to be able to see a total for the month and even the day since the list is sorted by date in reverse order.

Also when searching the history, can you make it so we can search for partial numbers? I needed to search for a number but I only knew part of it and I ended up having to manually type in the hole number.
also, I could be wrong but I dont believe unknown calls show up in the history either.

[Xponder1]

* Call Logs are currently under going maintenance, searching feature will resume shortly! has to go LOL. It has been there like a week.

Ok seriously now first I would update the copy right to 2009. Then I would recommend some basic instructions and/or a description of what your looking at.

Teleblock page for example all it says is submit for inclusion. Put your number in and it does not do anything as far as I can tell. I mean your number does not show up under it and there is no way to remove it. No directions at all for it.

Virtual numbers lets get some more states in there (I checked and more states are listed when you go to order a new account so why do they not show up in Vpanel). Some info on that page about what a virtual number is and how it may benefit someone would be nice. Some instructions on signing up. A few people like myself my decide they have no use for it if they understand it and not use it.

Fax page lets add the pricing info.

Call history page if you set it to only display the current days calls by default it should speed up the page load time and decrease the server load. Maybe add like a calendar that you click the day on the pages for All, Incoming, and Outgoing to display that days information only.

Off topic but simul ring if it has not already been looked into could we have the issue looked into where if its enabled voicemail does not work anymore? I love that feature but can not use it if voicemail is not going to function. Until it is resolved adding a warning that this will disable voicemail might save you from support tickets or some people from the frustration of figuring it out on their own.

Again just add some descriptions and instructions to the features ect.

[zevin]

Ok seriously now first I would update the copy right to 2009.

This has been discussed. Perhaps you remember. I will admit it does seem strange and the majority of people figure that the content is old and dated if the copyright date is not of the current year.

I do like your calendar suggestion for the call log.

[barryg]

Teleblock page for example all it says is submit for inclusion. Put your number in and it does not do anything as far as I can tell. I mean your number does not show up under it and there is no way to remove it. No directions at all for it.

As it stands, the Teleblock feature is inscrutable. I suggest removing this feature, or else explaining it clearly.

The feature I really need is a personal list of incoming numbers to block that I can edit (and SEE).

[VOIPoTim]

As it stands, the Teleblock feature is inscrutable. I suggest removing this feature, or else explaining it clearly.

The feature I really need is a personal list of incoming numbers to block that I can edit (and SEE).

You can block numbers for your account under Features - Call Routes.

[scott2020]

I would agree with previous posts about the contacts. It is pretty confusing and took me some trial and error to get right. Also, the first time I go into call routes, the default "group" is selected. But, no option is available for doing something with "group" until you select something else from the drop down like "contact" and then go back to group. After that, you can see your groups and select one.

[barryg]

You can block numbers for your account under Features - Call Routes.

Thanks! I tried creating an incoming call route type "phone number" with call route action "busy" and it works.

There is a small bug in your Vpanel Incoming Routes table display. Only the first 6 out of 7 digits of a local phone number are displayed. The blocking works, but the VPanel display truncates the last digit. If you enter a full 10 digit number with area code, the entire 10 digits are displayed in the table.

There also doesn't seem to be anyway to fill the Name field of the Incoming Routes table entry unless the entry is added from the Contacts list which really doesn't make sense.

[usa2k]

I would expect inbound routing always to be 10 digits.
If you have less, it might partial match something else ... maybe?
I know I also have for my 734-437-xxxx number with 734* routing as a white list.
I block unknown numbers but this route lets local calls (like a doctor's office) through.
I expect the * ensures the 734 is the first of 10 digits.

I bet they have not considered routing a 7 digit number.

[barryg]

I bet they have not considered routing a 7 digit number.

Yes, it looks like you're correct in this. As in too many areas of the VPanel, there are zero directions or entry constraints on what you can enter for a routing number. And a 7-digit number actually works even if it's not displayed correctly! But bottom line is don't do it.

[Huffy]

In the call history can we get some call totals? We have a 3000 minute a month soft cap which isnt a big deal but it would be a good thing to be able to see a total for the month and even the day since the list is sorted by date in reverse order.

+1 on the call totals in the call history.

I signed up (recently) with the intent to go BYOD at some point. But I want to monitor my 14 year old daughter's usage before I take that plunge. I want to see how close we come to 3000. So totals would be nice.

David