Help Needed: Reviews

[VOIPoTim]

If some of you have some time, it would be great if you could update your reviews (truthfully) this weekend at BBR.

A few users with negative experiences that we've offered full refunds to have been updating their reviews every few days. Since their ratings are so low, this brings our average down a lot since their negative ratings are weighted heavily (for being new) in every week's ratings.

This is one of the bad things about the BBR GBU. We went from #2 to #8 primarily because of 3 or 4 negative reviews even though there are 50+ positive ones.

When some continue to update their negative review every single week like clockwork it insures that their negative review has more weight and brings the entire week's average down. It's almost like us getting a negative review posted every single week even though there are only 4.

I'd appreciate it if everyone that participates there could update their review (truthfully) so it's a little more accurate. It doesn't matter much in the long-run but it's just irritating to see it so heavily affected by a few users keeping down by constantly updating.

http://www.dslreports.com/comments/3156

The score is updated every Sunday night/Monday morning.

Thanks in advance!