We’ve had an influx of “save my number” porting requests in the last 2 weeks or so and as a result lots of people asking for clarification on pricing and policies after BETA. One of the biggest questions is regarding prepayment/cancellation penalties.

Here is the official policy on prepayment cancellation:

If you prepay for a specific term and cancel during that term, you will be billed for the number of months you used at the “best” rate you qualified for with that time period. This is done instead of a penalty/fee.

Example: You prepaid for 12 months at the yearly price. You cancel after 2 months. To calculate your refund, we would credit your full 12 month payment to your VOIPo balance, then debit your balance for 2 months of service at the monthly rate.

If the number of months you used goes into a plan unevenly, the extra months will just be prorated.

If the resulting refund is “negative”, the refund would just be $0. You would not be charged extra. This is only to calculate refunds.

Example: You prepaid for 12 months at the yearly price. You cancel after 8 months. To calculate your refund, we would credit your full 12 month payment to your VOIPo balance, then debit your balance for 8 months of service at the 6 month rate (broken down monthly). This is done because 6 months would be the best available plan you’d qualify for with 8 months.

I think this is a “common sense” approach to this and is fair for everyone.