Given the very narrow shelf on which my vertical router, backup disk drive and cable modem are located, I'd really like to have a stand for my Grandstream HT502. So I opened a ticket. Although the Customer Service rep. asked me to have a nice day, I'm not because "is it just me or ... tickets never seem to get resolved" to the satisfaction of the customer to wit:

Ticket ID: ESB-281-94434
Department: Customer Care
Type: Issue
Status: REOPENED
Priority: Requests Handled in Order Received

On Mar 16, 2015, at 6:11 AM, VOIPo <support@voipo.com> wrote:

We don't get the stands so we can not send them out to you. Sorry.

Have a great day!
VOIPo

Regards,



My response:

Well, would you ask Grandstream or whoever your supplier is to provide some?

Am I really the only customer in all these years you have been issuing Grandstream devices to ask for a stand?

Grandstream seems to be on the manufacture/wholesale level and does not seem to deal with the individual consumer. One has to register to get help. One needs to be a direct business customer, such as VOIPO.com to register. Surely your supplier, Grandstream or otherwise can get the associated stand. They are advertised as available in the HT502 User Manual:

EQUIPMENT PACKAGING

CONNECT YOUR HT502

The HT502 ATA package contains:

• One HT502 Main Case

• One Universal Power Adaptor

• One Ethernet Cable

• One HT502 Vertical Stand

Please, if you want me to be nice on the survey you want me to fill out, please take the next step and try to get some Grandstream HT502 stands.

If necessary, please escalate this to VOIPoTim - The Man with a Plan.

Sometimes it seems you, Customer Support, "Close" these requests without really trying. I kinda figured since I did not get one, twice, you did not have them. Please get some. That is really all I am asking. Telling me you don't have them is NOT Customer Service. Telling me you are going to get some, anticipated delivery date is <whatever>, IS the Customer Service I should receive.


Sincerely,
6**.***.2275