Honestly, if you are not going to support the chat feature on the website, you should take it down. For months now, anytime I attempt to resolve another one of what seems like a constantly reoccurring VOIPO issue, no one answers the chat. I've waited an hour a couple of times and no one ever answered. I can call and someone answers right away. Why offer the service if you are not going to respond to requests from it? It makes VOIPO look bad and frustrates the customer.