Is it just me...tickets never seem to get resolved.

**christcorp** · 11-18-2014 07:22 PM

Tony. Not to answer your question about tickets; Tim is definitely taking care of that. But I've been in the phone/telecom/IT/voip business for a long time. A suggestion if you haven't already done this for troubleshooting.

If you can, disconnect your entire home network. I.e. all computers, all routers, all switches, all printers, everything. When done disconnecting it, try ONLY your voip adapter and your DSL/Cable/Whatever internet modem/adapter. Experiment with making as many calls as you can. If the problem is still there, it's either your voip adapter or your internet provider. (Or, if you're using the DSL/Cable modem also as your router, it could be that). If the problem goes away, then it's something in your network. E.g. another device causing bandwidth issues; conflict with ports; etc...

I always suggest when having a voip quality problem, to start at the very basic configuration which is the voip adapter and internet connection. No network at all. This way you can see which direction the problem is. Good luck.

**tttony** · 11-19-2014 06:07 PM

Mike,
Great ideas. I've tried pretty much everything. I had pretty much everything isolated and was still experiencing strange line noise, dropped calls, etc.. Once things weren't adding up for me I decided to try a different ATA. So far, so good. Crystal clear. I'm just not sure why this wasn't offered up as a potential solution sooner. It could have saved us so much time and aggravation.

Thanks for your input everyone. I really appreciate it.

**ddodell** · 11-30-2014 12:50 PM

What ATA did you switch to?

Originally Posted by tttony

Mike,
Great ideas. I've tried pretty much everything. I had pretty much everything isolated and was still experiencing strange line noise, dropped calls, etc.. Once things weren't adding up for me I decided to try a different ATA. So far, so good. Crystal clear. I'm just not sure why this wasn't offered up as a potential solution sooner. It could have saved us so much time and aggravation.

Thanks for your input everyone. I really appreciate it.

**tttony** · 12-01-2014 10:06 AM

Originally Posted by ddodell

What ATA did you switch to?

I am using the OBi202 since I wanted to have access to the second line. It's not something I use often, but occasionally it comes in handy. Especially with two of us working remote.

And for the record, it's running flawlessly on the house wiring since the switch. I'm convinced the GrandStream is an underperforming piece of junk and BYOD is most certainly the way to go. I'm only sorry I didn't figure that out a lot sooner. Hopefully it's smooth sailing from here on out.

**Ansextra** · 12-01-2014 10:17 AM

Originally Posted by tttony

I am using the OBi202 since I wanted to have access to the second line. It's not something I use often, but occasionally it comes in handy. Especially with two of us working remote.

And for the record, it's running flawlessly on the house wiring since the switch. I'm convinced the GrandStream is an underperforming piece of junk and BYOD is most certainly the way to go. I'm only sorry I didn't figure that out a lot sooner. Hopefully it's smooth sailing from here on out.

I also have 2 lines on two separate Grandstreams here. Will the Obi202 allow me to plug both lines into one box and not interfere with each other? I have an Obi 100 that I don't use any more since switching to VOIPO a year ago but this sounds like it may be a good solution for me and save an outlet as well as a router port.

**tttony** · 12-01-2014 12:03 PM

Originally Posted by Ansextra

I also have 2 lines on two separate Grandstreams here. Will the Obi202 allow me to plug both lines into one box and not interfere with each other? I have an Obi 100 that I don't use any more since switching to VOIPO a year ago but this sounds like it may be a good solution for me and save an outlet as well as a router port.

Mine are both configured for the same SP. I think you could configure it otherwise though. At least it looks that way. Good luck!

**Ansextra** · 12-01-2014 12:57 PM

Thanks for the response. I'll probably call tech support at some point and pick their brains...
UPDATE: I just ordered an Obi202 last night from Amazon and should be receiving it tomorrow.

**MisterEd** · 12-05-2014 04:54 PM

Originally Posted by tttony

I am using the OBi202 since I wanted to have access to the second line. It's not something I use often, but occasionally it comes in handy. Especially with two of us working remote.

And for the record, it's running flawlessly on the house wiring since the switch. I'm convinced the GrandStream is an underperforming piece of junk and BYOD is most certainly the way to go. I'm only sorry I didn't figure that out a lot sooner. Hopefully it's smooth sailing from here on out.

Hmmm, I have 2 independent lines (2 numbers) on my Voipo Grandstream. I do have some occasional problems with dialing out and getting dead air but not a lot and usually to toll free numbers but not (yet) to any "important" numbers. I'd LOVE not being able to make or get calls to my sister though without actually doing it on purpose!