PBX BETA Testing (Will be Available for Resellers)

[GreenLantern]

Are virtual/forwarding numbers "routable" within the cloud pbx?

In other words, if a user has a main number A, and a forwarding number B, can the cloud pbx route calls to number B to a different IVR or extension?

Thx

[uf_shane]

Are virtual/forwarding numbers "routable" within the cloud pbx?

In other words, if a user has a main number A, and a forwarding number B, can the cloud pbx route calls to number B to a different IVR or extension?

Thx

My testing with this is yes, but I will let Brandon confirm

[GreenLantern]

My testing with this is yes, but I will let Brandon confirm

My testing suggests that forwarding numbers (extra numbers under a single main account) currently are not routable independently from the main number.

I think having separate accounts/trunks/interconnections would work, but now it looks like we can only add a single interconnection.

Not sure if that is a bug, or an intended limitation. But allowing only 1 trunk per pbx is a big disappointment.

[VOIPoBrandon]

Hello - to answer the question on aliases and PBX routing.

Aliases are a high level conversion that happens almost before any other routing.

So when our switch receives a call to an aliased phone number we convert it to the "true" phone number near instantaneously.

This means ultimately that if you were to forward your primary phone number to say sip:uri@pbx.domain, the alias would follow this same exact path.

So there is no independent separation between SIP URI possible in this implementation with aliases.

If you need independent routing the easiest solution is to set up the desired phone number(s) into a cloud account, in which you can route them to any desired SIP uri (i.e. directly to an extension, or to sip:yourPhoneNumber@your.pbx.domain.com and setup a phone number mapping underneath PBX).

Let me know if this makes sense, thanks!

[uf_shane]

Are virtual/forwarding numbers "routable" within the cloud pbx?

In other words, if a user has a main number A, and a forwarding number B, can the cloud pbx route calls to number B to a different IVR or extension?

Thx

Phone Numbers

This page allows you specific what extensions phone numbers are routed to if the phone number is not routed to a specific extension when the call comes in or if it comes in via a SIP registration.

Phone numbers are matched based on the phone number in the SIP headers.

If no match is found, the phone number will be routed to the default SIP extension configured under profile.