What ATA is currently shipping?

[Ansextra]

Jacob, thanks for the reply.

I have noticed that there is some static on the line using this ATA. When I switched back to my old Obi100 for testing the static was gone. This tells me that the static is coming from the Grandstream. Any ideas on how to fix this? I know I could go back to my Obi but would like to use the device provided by Voipo if possible.

[JacobsLive]

Jacob, thanks for the reply.

I have noticed that there is some static on the line using this ATA. When I switched back to my old Obi100 for testing the static was gone. This tells me that the static is coming from the Grandstream. Any ideas on how to fix this? I know I could go back to my Obi but would like to use the device provided by Voipo if possible.

Since you were able to isolate the problem, I would suggest open a service ticket at service@voipo.com and explain the problem. They might be able to help you to reset the ATA or even send a replacement. Since this is Voipo provided ATA nothing much you can do from your end without contacting support, unfortunately

[Ansextra]

I did send an email to support and got a response. In fact, I ended up getting numerous responses as they adjusted my "gain" settings remotely. I have to say I'm extremely impressed with the customer support over the weekend that I got from Cody. Right now the static has greatly decreased but tomorrow will be the true test as I have quite a few calls that I will need to be making.
Thanks for the help Jacob.

[JacobsLive]

I did send an email to support and got a response. In fact, I ended up getting numerous responses as they adjusted my "gain" settings remotely. I have to say I'm extremely impressed with the customer support over the weekend that I got from Cody. Right now the static has greatly decreased but tomorrow will be the true test as I have quite a few calls that I will need to be making.
Thanks for the help Jacob.

Great to hear that Ansextra Yeah, they have the best customer support and I am surprised to see Cody is working this weekend too He helped me and my friend last week with some minor issues. I am glad that you signed up with a great company that stand behind its serve! Good luck!