Can We Request Numbers In One Area or Not?

[VOIPoTim]

As I said in the e-mail, our coverage areas are listed here: http://www.voipo.com/reseller-voip.shtml

If we do not offer coverage in an area, we are not able to issue new numbers or port numbers in that area.

We have over 500,000 numbers available in over 7,000 areas, but we do not cover all areas. Some areas are not covered due to being a "high cost" area and some we do not have carrier partners in. What other companies cover (such as Vonage) is not relevant since all companies set their own coverage areas.

As I said in the ticket, we're happy to issue a refund if you need coverage in areas that we do not cover so that you can find an alternative company to work with.

I understand that you're frustrated, but I don't know what kind of better answer I can give you. If we don't cover an area, we just don't. There's nothing we can really do to change that.

[timreichhart]

you know what is sad about this reseller plan I can go with this company http://www.xilabroadband.com/voip_re...ogram/#didspot at least they can service my area unlike voipo can.

[VOIPoTim]

you know what is sad about this reseller plan I can go with this company http://www.xilabroadband.com/voip_re...ogram/#didspot at least they can service my area unlike voipo can.

Glad to hear that you've found a solution that works for you.

If this is the route you want to go, just reply to our ticket confirming and we'll get a refund issued and the cancellation processed for the VOIPo reseller account.

We hate to lose a customer, but all companies set their own coverage areas and if we just don't cover the areas you want, there's not much we can do.