adapter shipping time?

**isamd** · 08-30-2011 01:22 AM

$185 paid on August 13th, 2011 and no adapters / services received so far. Hope I am not paying for free.
Makkah

**VOIPoTim** · 08-30-2011 07:36 PM

Originally Posted by isamd

$185 paid on August 13th, 2011 and no adapters / services received so far. Hope I am not paying for free.
Makkah

If it's been that long, contact support@voipo.com. The address is wrong or there's an issue. We normally ship same or next day and it's 2-3 days for delivery from shipping date. We officially say 7-10 to be safe and account for any delays, but it generally is just a few days.

If it's been several weeks, there's an issue so please contact us about it.

**isamd** · 08-31-2011 07:08 PM

Hello Tim,
I just sent email to support. I wanted to get temporary SIP address so, I can keep the phone service ON on the business location. Currently we have no service. Let me know if you can help since you are the CEO.
Support is unable to support this feature.
You should offer some kind of alternative solution in case adapter takes 2 months to arrive.
If it's my home phone then I could live without phone for couple weeks since I have cell phone but this service is for a non-profit organization.
Thanks.
Makkah

**VOIPoTim** · 08-31-2011 07:16 PM

Originally Posted by isamd

Hello Tim,
I just sent email to support. I wanted to get temporary SIP address so, I can keep the phone service ON on the business location. Currently we have no service. Let me know if you can help since you are the CEO.
Support is unable to support this feature.
You should offer some kind of alternative solution in case adapter takes 2 months to arrive.
If it's my home phone then I could live without phone for couple weeks since I have cell phone but this service is for a non-profit organization.
Thanks.
Makkah

Do you have a ticket number so I can look it up to see the situation? Shipping time is normally a few days so I need to see why yours was delayed before I could comment on SIP.

Send me an e-mail to tim @ voipo.com with your ticket number or e-mail and I'll look it up to see what we can do.

**VOIPoTim** · 08-31-2011 07:54 PM

Originally Posted by VOIPoTim

Do you have a ticket number so I can look it up to see the situation? Shipping time is normally a few days so I need to see why yours was delayed before I could comment on SIP.

Send me an e-mail to tim @ voipo.com with your ticket number or e-mail and I'll look it up to see what we can do.

I received your e-mail and found the ticket.

It looks like it was sent out right away but based on the tracking number it was lost at one of the USPS Sort hubs since it shows it left and went through the post office but then no more updates to it.

I replied to it with SIP info you can use for now and approved the replacement. You'll get an e-mail with the new tracking number when it goes out tomorrow.

**isamd** · 08-31-2011 08:05 PM

Originally Posted by VOIPoTim

I received your e-mail and found the ticket.

It looks like it was sent out right away but based on the tracking number it was lost at one of the USPS Sort hubs since it shows it left and went through the post office but then no more updates to it.

I replied to it with SIP info you can use for now and approved the replacement. You'll get an e-mail with the new tracking number when it goes out tomorrow.

Thanks a lot.