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Thread: Call Reference in Call Logs

  1. #11
    Join Date
    Dec 2008
    Location
    Tulsa, Oklahoma
    Posts
    538

    Default Re: Call Reference in Call Logs

    Sounds great. Should make things much easier for support.

  2. #12
    Join Date
    Sep 2008
    Location
    Southwest MO
    Posts
    219

    Default Re: Call Reference in Call Logs

    Quote Originally Posted by sr98user View Post
    All outgoing calls are showing the PAP2 internal IP address

    All incoming calls are showing the Media gateway. In my case it is a Level 3 IP address.
    I am byod so I don't see the IP address of my server on this side. Sorry for throwing any confusion!

  3. #13
    Join Date
    Nov 2009
    Location
    Salt Lake City, UT
    Posts
    21

    Default Re: Call Reference in Call Logs

    Very cool feature. Thanks, Tim.

  4. #14

    Default Re: Call Reference in Call Logs

    FANTASTIC troubleshooting tool! Nice, guys!

  5. #15
    Join Date
    Feb 2007
    Location
    IL
    Posts
    171

    Default Re: Call Reference in Call Logs

    Very cool feature. It also shows caller id info.. sweet.

  6. #16
    Join Date
    Dec 2008
    Location
    Tulsa, Oklahoma
    Posts
    538

    Default Re: Call Reference in Call Logs

    I thought this was great but then I had a issue last night and provided 3 of them and they still message me back asking for the number I called *sigh*. It was not a number I call on a regular basis so whats the point lol.

    "What is the number you were dialing out to? I'd like to set a customer route for this number and see if that makes a difference on the calls. Thank you"

    So does it not log the phone numbers?

  7. #17
    VOIPoJustin Guest

    Default Re: Call Reference in Call Logs

    Quote Originally Posted by Xponder1 View Post
    So does it not log the phone numbers?
    Typically examinations of specific calls are handled by Tier II Support, and the phone number is certainly logged. As this is a new update to troubleshooting methodology, some of our Support Staff may not yet be fully acclimated to the new protocol.

    Shoot me a private message with the Ticket ID and I'll take a look for you personally. Our apologies for any confusion.

  8. #18
    Join Date
    Dec 2008
    Location
    Tulsa, Oklahoma
    Posts
    538

    Default Re: Call Reference in Call Logs

    Quote Originally Posted by VOIPoJustin View Post
    Typically examinations of specific calls are handled by Tier II Support, and the phone number is certainly logged. As this is a new update to troubleshooting methodology, some of our Support Staff may not yet be fully acclimated to the new protocol.

    Shoot me a private message with the Ticket ID and I'll take a look for you personally. Our apologies for any confusion.
    Thanks for clearing that up. I just sent you a pm.

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